Welcome to the Victory Step website. Victory Step, LLC provides this Site to its visitors and paying customers on the following terms and conditions. Please read these conditions of Web Site Use (Terms) carefully before using this Site, registering for its services, or purchasing any of its products. By using this Site in any capacity, you agree to these Terms; if you do not agree to these Terms, you may not use this Site or our services.
Victory Step reserves the right to, at any time, modify, revise, or update our Site or these Terms and you agree to be bound by such modifications, revisions, or updates. You should periodically re-check these Terms to apprise yourself of any such modifications, revisions, and updates. Your continuing use of this Site constitutes your acceptance of any modifications, revisions, or updates to the Terms, all of which shall become effective.
Course Registration and Payment Customer Cancellations and Refunds Course Times, Locations, and Instructors
Classroom & Tutoring Guarantee Refer a Friend Additional Information & Privacy Policy
Course Registration and Payment
All courses and packages offered by Victory Step must be paid in full before the start of first class session.
We accept registrations via our webpage 24 hours a day or by phone at (214) 447-0706. We also accept payments by check by mailing it out to the address listed below. We also accept major credit cards (Visa, MasterCard, and Discover). We do not have a payment plan.
Registrations are accepted on a first-come, first-served basis. There is no registration deadline before the class start date. We suggest you register as early as possible to secure your seat in class. All of our packages are non-transferable.
Customer Cancellations and Refunds
We offer test preparation at a very low cost while providing high quality education. Since we provide highly affordable packages, we only provide refunds under extreme limited circumstances.
If signed up for Classroom programs (Group Course) - Upon registration, $150 of your course fee automatically becomes a non-refundable administrative fee; this is included in the price of every course. If you decide to cancel before the scheduled start date of your course, we will refund your course fee minus the $150 non-refundable administrative fee. After the scheduled start date of your course, there are no refunds of your course fee should you decide to cancel or not attend. If you decide to cancel during this period or do not show up to your first class start date, Victory Step will place a credit on file for you to take a course within 6 months of your original course start date. Only a credit will be issued and this credit is non-transferable; no refunds will be given. Once you have attended your first class, there are no refunds of your course fee. The classroom program cannot be used or split with another student at any time during the course.
If signed up for One-on-one Private Tutoring - For any private tutoring pacakge, if you decide to cancel before the scheduled start date of your course we will refund your full course fee. Customer has the option to request another tutor after 1st session, and repeat session for no extra charge. Customer has the option to request a full refund after 1st session and before the 2nd session. (This option is only available for 18 hour, 36 hour, 50 hour, and 80 hour packages). The customer CAN NOT get a full refund after the 2nd session. Customer can request a refund on any unused hours within 60 days of purchase. After 60 days of registration, no refunds will be allowed. Refunds take at least 15-20 business days to get processed.
If a customer requests a refund within 60 days of purchase, all materials like the practice book and the curriculum provided
during the first session should be returned, or a $75 fee will be deducted from the refund
amount. An administrative fee of $100 will be deducted from all refunds. A standard 3% fee is also subtracted from all credit card charges if a customer requests a refund after 6 months. Credit card companies do not allow for a refund after the initial 6 month period.
Course Times, Locations, and Instructors
Course location e-mails are sent a week before the course start date. Victory Step will not be held responsible for any student that does not know the time or location of his or her class. All course times, locations and instructors are subject to change at any time. At times we may have to change course timing, location and instructors. Students will be notified of any and all changes made to their course via their email address provided to Victory Step at the time of registration. Students also have an option to contact via Victory Step's main phone line to inquire for more information.
SAT/PSAT/ACT Classroom Guarantee
Our SAT classroom package has a score improvement guarantee.
The terms & conditions are as follows:
-
You should be enrolled in our regular classroom program
-
Your score in College Board SAT test taken immediately after attending our classroom program will be compared against your first diagnostic SAT test at Victory Step premises or at home (test given by instructor)
You should have:
If, despite meeting all above requirements, your SAT score has not increased, you will be given the option of repeating our classroom package. The classroom program that you would be offered to join would be at a future date depending on seats availability.
In case there is no scheduled Victory Step SAT classroom program in the next 2 months, you will have the option of enrolling for 4 hours of private tutoring at the Victory Step office. No guarantee will apply for this program. There is no cash refund for the classroom program
Private Tutoring Guarantee
Our private tutoring packages have score improvement guarantee on the SAT and on the ACT only. The terms & conditions are as follows:
-
You should be Enrolled in one of our regular private tutoring program packages (10 hour, 18 hour, 36 hour, or 50 hour Private Tutoring plan)
-
Your score in College Board SAT or ACT test taken immediately after attending our classroom program will be compared against your first diagnostic SAT / ACT test at Victory Step premises or at home (test given by instructor)
You should have:
If, despite meeting all above requirements, if there is no improvement in your SAT or ACT Score:
-
You will be able to enroll for 4 hours of private tutoring at the Victory Step office premises. These sessions will be based on instructor availability. No guarantee will apply for this program.
-
There is no cash refund for the tutoring program
How to Contact Us
Victory Step, LLC.
Attention: Marketing Department
2520 Meadow Hills Ln.
Plano, TX - 75093
USA
Refer-a-friend
-
Being a Victory Step client or just referring a friend has its rewards. The conditions:
-
You can only pick one of the options that we offer
-
You cannot refer yourself
-
You must provide a first name, last name, and e-mail address for both referrer (you) and referee (your friend).
-
Only one referral is allowed per household.
-
Your offer will only be valid after the referee signs up for a package with Victory Step. if your referee opts out of Victory Step after signing up, you will not be eligible for the reward.
Copyright Information
Our web site and all of its content are copyrighted by Victory Step, Inc. and protected by U.S. and international copyright laws. The compilation of content on our web site is the exclusive property of Victory Step, LLC. and may not be used for any purpose other than browsing, and using the services and information provided for your own private use. You are only permitted to use our web site as expressly authorized by us. Nothing in this Privacy Policy transfers any express or implied right, title, or interest in our web site to you.
Additional Points about the Terms and Conditions / Privacy Policy Terms
The Terms and Conditions and the agreement it creates, shall be governed by and interpreted according to the laws of the State of Texas (without applying the State's conflict-of-law principles). We reserve the right to bring any civil action in Texas, arising from your violation of the terms and conditions of this Privacy Policy.
If any provision of the above mentioned terms and conditions is unlawful, void, or unenforceable, it will not affect the validity and enforceability of any remaining provisions. This is the entire Terms and Conditions regarding all the matters that have been discussed in the preceding paragraphs.
Welcome to the Victory Step website. Victory Step, LLC provides this Site to its visitors and paying customers on the following terms and conditions. Please read these items of Web Site Use (Terms ) carefully before using this Site, registering for its services or purchasing any of its products. By using this Site in any capacity, you agree to these Terms; if you do not agree to these Terms, you may not use this Site.
This privacy policy discloses the privacy practices for (www.victorysteponline.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:
-
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
-
What choices are available to you regarding the use of your data.
-
The security procedures in place to protect the misuse of your information.
-
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new classes or private tutoring packages, or changes to this privacy policy.
Registration
In order to use this website, a student/parent must first complete the registration form. During registration a user is required to give certain information (such as name, phone number, date of birth, and email address). This information is used to contact you about the classes/tutoring products on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
And/or:
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
And/or:
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Your Access to and Control Over Information - Choice of how we control your Data!
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website (solutions@victorysteponline.com or 214 417 9406)
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data, names, emails, phone numbers), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
